Duncan Haughey is the editor of Project Smart, the project management resource that helps managers at all levels to improve their performance. We provide an important knowledge base for those involved in managing projects of all kinds. With regular updates it keeps you in touch with the latest project management thinking.
Posts Tagged ‘Process’
Leveraging Relationships to Make Process Work
Have you ever wondered if the process (or at least the way we execute that process) ever gets in the way and makes it more difficult for teams to do their work? I’m not suggesting that project management best practices are bad, or that we should eliminate successful processes from how we lead project teams, but I have to admit that sometimes it feels like process can get in the way.
When that happens, I don’t think it’s the process that gets in the way, but rather how we execute the process and the type of relationship we have with the members of the team.
By that I mean, the relationship between the project team, the project manager, the process and the project are sometimes challenging and need our attention. For example, in many organizations that don’t have a PMO or formally established project methodology, it’s not a project manager who leads the team, it’s a department head or other line of business leader. I think this is significant. In those cases it’s the team and not the process that is the focus of the project leader. His or her relationship with the team extends beyond the start or finish of any particular project.
I don’t think this implies that a project manager can’t build those types of enduring relationships, but in those instances where they don’t, "project management" can get in the way.
In many organizations, "project management" has become associated with a lot of unnecessary governance, pushing edicts down the org chart and command-and-control. Of course, there are some projects where governance is a critical part of the project and how it’s executed, but that doesn’t mean a heavy hand is needed. With that in mind, here are three suggestions that will help project managers build a more natural and productive relationship with the team:
- Work Together: There is a difference between working "for" someone and working "with" someone. Henry Ford said, "If everyone is moving forward together, then success will take care of itself."
- Get Out of the Way: Those closest to the work understand it the best. Theodore Roosevelt said, "The best executive is one who has sense enough to pick good people to do what he wants done, and self-restraint enough to keep from meddling with them while they do it."
- Share the Success: Worrying about who gets credit for project success will handicap any project from the start. Harry Truman said, "It is amazing what you can accomplish if you do not care who gets the credit." Empower people to do great things and make sure everyone gets credit for what they do.
Building productive relationships with project teams doesn’t just happen. It takes effort. Remember that it’s the team and not the process that should be the focus of our efforts.
What are you doing to focus on productive relationships with your team?
Strategic Project Management
Practical Software Metrics For Project Management And Process Improvement
Practical Software Metrics For Project Management And Process Improvement
Every company pay special attention to its work process management and for that they always look for tools that could help them in this endevor. Now the companies search has come to end with the introduction of practical software metrics for project management and process improvement software. It helps in easily managing the work process as well as managing the projects. It empowers organizations to control the capture and processing of form based information required for critical business process automation and project handling. It replaces inefficient paper based versions with electronic form based workflows and provides automatic workflows that are trackable and web-based, increasing productivity, ensuring compliance and accountability as well as improving efficiency. Practical software metrics for project management and process improvement helps in managing and implementing even the most complex workflow and ensures the process automation obtained precisely reflects your business needs, including access to and decisions based on third party applications.
Practical software metrics for project management and process improvement offers features like data verification in forms to maintain data quality in an automated process and to ensure that the information collected is correct and valid for business process. Other features like field coonstraint restrict numerical fields so that only values within an allowed range are accepted, while Select and multiple select fields force respondents to select from a list of pre-defined values, which saves time and make it more straightforward to search and report on specific values. Its Notification features ensure users are notified through e-mails and instant messages when their participation in a process is required. It provides bespoke workflow automation through plug-ins written in PHP code, which extend your ability to create and manipulate e-form solutions. It also helps in fulfilling today’s demanding audit standard by tracking which users have completed which sections of e-form and when.
Practical software metrics for project management and process improvement helps users in filtering and reporting any business process according to your specific requirements. It also allows you to configure default values to populate field automatically and removes the requirement to re-enter duplicate information or populate standard value. Practical software metrics for project management and process improvement also helps in workflow automation using form builders with wide range of field types like short, medium, long string; short, medium, long text; checkbox, Radio button, select field, multiple select, label, user list, document, pick list etc. You can define the way it should be displayed, any constraints that should be applied, and the way it should react if changed, as each field is configurable. All these features offered by it helps companies in easily managing their projects as well as their work process.
Claromentis is a leading Open Source Intranet Software company operating across the domestic and commercial sectors providing wide range of Practical Software Metrics .
Related “project Management” Articles
Avoiding the Project Management Obstacle Course
Let’s get straight to the point, project management by form filling is not an effective way of managing projects. These days many organisations and individual’s whole project management strategy revolves around becoming slaves to a methodology. Don’t get me wrong, there are many very good methodologies out there and they all have their part to play but it’s not the be-all and end-all of project management.
If you give a complete novice a set of project management templates and ask him to complete them does he suddenly become a fully-fledged project manager? Of course not, he would lack the people and interpersonal skills required to succeed for a start. So why is it that so many organisations think introducing a methodology will solve all their problems? In my experience there is no silver bullet solution, just solutions that help the project manager to do his job better.
My worst experiences have been with organisations that stick blindly to the methodology regardless of whether it adds value. “It says you fill in this form at this stage and we’re jolly well going to fill it in.” Then the form invariably gets filed away and never looked at again.
This leads to many methodologies being perceived as needlessly bureaucratic, which, when used appropriately they’re not. I’m a great advocate of starting projects well, spending time on the planning phase, defining the scope, assessing the risks and getting stakeholder buy-in. Here the typical project brief adds a great deal of value in terms of establishing clarity in the stakeholders minds as to what the project will and won’t deliver. There lies the important issue; can you demonstrate a clear benefit of having a particular document or process?
For organisations to move away from this needlessly bureaucratic project management obstacle course, they must first trust their project managers and make them fully accountable for the project outcome. The project manager must use his discretion, deciding on a project by project basis, what is and isn’t appropriate from any methodology they use. If any element of the methodology has no value then don’t do it but be prepared to backup your decision with a well thought out reason why.
Methodologies are a framework in which to work not a solution to project management. Spend time to find out what works for you and your organisation, discard what doesn’t and modify what’s left to better fulfil your needs. That way you will avoid adding unnecessary overhead to projects and having your preferred methodology dismissed as needlessly bureaucratic.
Here are some of the signs that may indicate your current methodology isn’t working:
- Customers complain about form filling
- Project managers do not follow the process
- Project management cost is disproportionate compared with the total cost of the project
- Completing all the documents and steps in the methodology is a key measure of success
- Following process is valued more highly than project success
This brings me to Project Management Offices. Setting up a Project Management Office seems to be very fashionable at the moment. Many organisations are struggling to define exactly what it is this office will do. In the worst cases I’ve seen, the Project Management Office is an autocratic policeman, whose only role seems to be to lie in wait for unsuspecting Project Managers and jump on them when they deviate from straight and narrow. In the best cases they assist Project Managers and teams by organising project data, providing statistical information and reducing the admin overhead.
Use your Project Management Office as a policeman and resentment will soon build up. Use it to proactively assist Project Managers and their teams and it will become a valuable and essential asset.
Here are some of the activities that should be undertaken by the Project Management Office:
- Compiling and publishing statistical information
- Providing decision support information for senior management
- Communicating policies and procedures
- Updating and maintaining templates
- Initial project set-up
- Project filing
- Maintaining best practice
- Training
- Quality assurance
- Recruiting staff
- Maintaining a skills inventory
- Timesheet administration
To return to the title of this report “avoiding the project management obstacle course,” organisations should ensure that project managers aren’t overburdened with process that doesn’t add value, just for the sake of adhering to a certain methodology. If your project managers are required to fill in forms, get them signed in triplicate and wait a month for approval to start a project, them you’re putting them through the project management obstacle course and preventing your organisation from becoming an effective project focussed enterprise.



